Why Choose Us?
Heritage Urgent & Primary Care will provide high quality care at a reasonable cost, with a focus on customer service
Heritage Urgent & Primary Care is committed to serving the local community, by providing Primary Care to your family, with the ability to treat acute care needs and minor emergency’s. Our board-certified providers will provide the highest quality of care in a cost-effective manor with a focus on the Provider – Patient Relationship.
Cost Effective & Time Sensitive
An emergency room visit for many acute illnesses that can be managed in our urgent care, can cost you substantial time and money. That is why we are committed to effectively and efficiently managing a host of acute & subacute medical illness. As your primary care provider we can ensure appropriate and ongoing illness follow-up care, management of chronic disease and coordinate referrals to high value specialist if necessary. Most insurances accepted, self pay patient discount and discounted lab charges through Quest Diagnostics.
Patient Centered Medical Home
With the old healthcare, patients would seek medical attention when they were injured or not feeling well. In the new era of healthcare, patients need to take more responsibility for their health care by seeing the provider before they are sick. Providers and patients are being held more accountable for the care being provided. Some responsibilities of the providers and patients are listed below:
As providers and partners in your health care team, we will:
- Ask you to take part in your health care
- Listen to your questions and concerns to give appropriate response.
- Help you set health goals and create an action plans that are easy to understand
- Refer you to specialist and hospitals as needed & track the care received from other providers
- Provide medical care while office is open, by offering appointments at times when you can come in
- Make sure you have a good understanding of lab results, medication management, & treatment goals
- Help you get support services when you need them
- Provide disease specific educational materials to assist in your self-management
- Stay in contact with you as your partner in care
As a patient and partner of Heritage Urgent & Primary Care, I will:
- Take an active role in my health care
- Bring all the questions I have to my appointments and ask my provider about things I don’t understand
- Tell my provider when things are affecting my life and ask for support services when I need them
- Help my provider create my action plan and track my progress
- Call my provider first with medical problems, unless it is a medical emergency.
- Let your office know when I get care somewhere else
- Bring all medicines, supplements, and herbal or holistic products I use to my appointments
- Fill my prescriptions on time, use them as prescribed, and tell you of any problems
- Keep all scheduled appointments with my provider and other specialist I see
- Make sure all of my insurance and personal information stays up to date
What is a Patient Center Medical Home?
A patient center medical home is the new era of medicine. It can described as a model or philosophy of primary care that is patient-centered, comprehensive, team-based, coordinated, accessible, and focused on quality and safety. It has become a widely accepted model for how primary care should be organized and delivered throughout the health care system, and is a philosophy of health care delivery that encourages providers and care teams to meet patients where they are, from the most simple to the most complex conditions. It is a place where patients are treated with respect, dignity, and compassion, and enable strong and trusting relationships with providers and staff. Above all, the medical home is not a final destination instead, it is a model for achieving primary care excellence so that care is received in the right place, at the right time, and in the manner that best suits a patient’s needs.
Features of the Medical Home
Patient-centered: A partnership among practitioners, patients, and their families ensures that decisions respect patients’ wants, needs, and preferences, and that patients have the education and support they need to make decisions and participate in their own care.
Comprehensive: A team of care providers are accountable for a patient’s physical and mental health care needs, including prevention and wellness, acute care, and chronic care.
Coordinated: Care is organized across all elements of the broader health care system.
Accessible: Patients are able to access services with shorter waiting times for urgent needs, enhanced in-person hours, and “after hours” telephone access to a member of the care team.
Committed to quality and safety: Clinicians and staff enhance quality improvement to ensure that patients and families make informed decisions about their health.
Medical Home is not Fragmented Medical Care
In the past you may have received your care at many different provider locations without a common medical record, and medical history could become fragmented. As a result, it’s difficult for your primary care provider to get a picture of your health. Therefore, making health care cost high and inefficient. This type of health care is discouraged and is in violation of standards for our practice which is a patient center medical home.
Heritage Urgent & Primary Care encourages all of our primary care patients to adopt this new standard in medicine by
- Reporting that Heritage Urgent & Primary Care is your primary care provider when receiving medical services at other facilities or hospitals.
- Notify us of services received at other facilities or hospitals, and provide discharge orders when appropriate.
If you do not have a primary care provider or have not seen your primary care provider for the past 3 years. Your insurance may recognize Heritage Urgent & Primary Care as your new provider.
Dr. Foster graduated from Medical School at the University of North Carolina School of Medicine in Chapel Hill, NC in 1997. He completed his residency at the Medical College of Virginia-Hanover Family Medicine program in 2001.
Dr. Foster enjoys all aspects of family medicine. His clinical interests include preventative care and management of chronic diseases.
Beth Norton is from Lancaster County, PA, and completed her Bachelor of Arts Degree from McDaniel College in Westminster, MD. She then attended Illinois State University on a full Graduate Assistantship, completing her Master of Science Degree in Sports Medicine, and went on to finish her Physician Assistant Degree, graduating Cum Laude from King’s College in Wilkes-Barre, PA.
After graduation from Physician Assistant School, Beth and her husband moved to Greenville, SC, where she was employed by the Saint Francis Hospital Emergency Department’s. Seven years and three children later, they moved to Wake Forest, NC, to be closer to family and friends. Over the past 8 years, Beth has continued to work in various Emergency Departments as an Independent Contractor. Her background in Emergency Medicine led to her inspiration of opening Heritage Urgent and Primary Care, wanting to develop a community based practice focusing on excellent medical care and access to service. In addition, Beth has undergone further Aesthetic and Injectable training, and has opened Heritage Med Spa with Dr. George Isaacs, providing a broad menu of Facial Medical Aesthetics and Vein Treatments.
Susan J. Horlick has over 27 years of medical experience working with patients. She received her M.S. in Physician Assistant Studies from Duke University. Prior to practicing as a Physician Assistant, she obtained a Bachelor of Science degree in Clinical Nutrition and was a Registered Dietitian.
Sue came to North Carolina from New Jersey to attend the Duke PA Program. She married her husband, Ed in 1992 and raised three wonderful boys. Sue and her husband currently reside in Cary and enjoy shopping, playing tennis and trying new recipes together.
Sue is a member of the American Academy of Physician Assistants as well as the North Carolina Academy of Physician Assistants and Triangle Area Physician Assistants. Her special interests in medicine include headache management, adolescent medicine and women’s health. According to Sue, the best part of medicine is getting to know her patients and building a lasting relationship.
Ashley Messina received her Bachelor of Science at the University of North Carolina at Chapel Hill in 2008 and Master of Health Science in Physician Assistant Studies from Duke University in 2012. She has been practicing in the urgent care setting for over five years.
Ashley has called the Triangle home for many years and spends most of her free time spoiling her dog Penny. She enjoys spending time crafting and mastering the art of vegan cuisine.
The ability to connect with and help people when they are feeling their worst is one of Ashley Messina’s passions. Ashley is a member of the American Academy of Physician Assistants as well as the North Carolina Academy of Physician Assistants. Her special interests in medicine include pediatrics and women’s health.
Wendell John, DNP, FNP-C completed his Master’s in Nursing/Family Nurse Practitioner Degree from The University of North Carolina at Chapel Hill and has also completed his Doctorate of Nursing Practice Degree from East Carolina University. He is a Board Certified Family Nurse Practitioner and is elated to provide comprehensive and continuing care for patients with acute and chronic illnesses within the triangle. Wendell continues to make the health and wellness of his patients his top priority and passion by building long-term relationships and offering first rate, top quality, cost effective care. As a Vegetarian and health & wellness advocate, he has a passion for working closely with his patients to optimize their whole health. When he’s not caring for the needs of his patients, he spends time with his family, enjoys participating in triathlons, endurance sports activities, writing, lecturing and motivational speaking.
Shayla Harris-Miller, CPC