the highest quality, cost effective and time efficient care possible

Choose Heritage Urgent & Primary Care for Your
Urgent & Primary Healthcare
in Wake Forest & Raleigh

Please take the time to read the following Policies regarding Appointments, Payments, Insurance, and Accounts.


We encourage all patients to have appointments when coming to our clinics. All walk-in patients will be placed in an appointment time slots. Walk-ins are encouraged to call ahead. We will make every effort to see walk-in Urgent Care patients within 24 hours.

Primary Care Cancellation and No Show Policy

We understand that a situation may arise which might require the cancellation of your appointment. It is therefore requested that a 24-hour notice be provided to our office. This will give patients who are waiting for appointments an opportunity to fill this appointment slot.

  • Appointments that are cancelled with less than a 24-hour notification will be subject to a
    $75 cancellation fee.
  • Patients who do not show up for their scheduled appointment without a 24-hour notification will be subject to a $75 no show fee.
  • These fees are the sole responsibility of the patient and must be paid in full prior to being seen again or scheduled for another appointment.
  • Patients who cancel or no show to 3 or more consecutive appointments may be subject to discharge from the practice.

Heritage Urgent & Primary Care believes that a good provider-patient relationship is based upon understanding and communication.


It is your responsibility to provide Heritage Urgent & Primary Care with current insurance information. We will ask you for your insurance card at your first visit and keep a copy for your records. We may request a copy at a later date in order to update your records, so please bring your insurance card to each visit. We accept most commercial insurance plans, as well as most Medicare plans and Medicaid. Call the office to verify if your plan is accepted. We will help you receive the maximum benefits your insurance allows. However, please remember that your insurance policy is a contract between you and your insurance company. As a courtesy, we will file your claims as primary care for you and provide necessary information, including primary and secondary insurance information changes, to your insurance company. Failure to provide complete insurance information may result in reduced insurance benefits for you.

Not all services are covered through all insurance plans. Some health plans select certain services that they will cover. Your insurance company will make the final determination of your eligibility and benefits. In the event that your health plan determines a service to be “not covered”, you will be responsible for the entire charge. Also, please be aware that if we are out-of-network for your benefits, you will receive a bill and be responsible for the remaining balance. This balance is due upon receipt of your statement. In the event that you are unable to pay the balance in full, we encourage you to promptly contact our billing office at 866-557-2612 for assistance in creating a payment plan. Be aware that if your treatment requires a biopsy or culture, you may receive a bill from a third party.


Co-payments may be required by your insurance plan. All co-payments must be paid prior to your appointment at check in. If you do not have your co-payment, your appointment may be rescheduled.

Deductibles and Co-Insurance

For patients who have insurance plans that have applicable deductibles and coinsurance, be aware that you will be responsible for payment of the deductible or coinsurance applicable to procedures. It is also the patient’s responsibility to check with insurance carrier concerning deductibles and coinsurance

Self-Pay Accounts

Self-pay accounts are for patients without insurance coverage. It may also include patients covered by insurance plans that Heritage Urgent & Primary Care is not in network with or patients without an insurance card on file. It is your responsibility to know if care at Heritage Urgent & Primary Care is covered by your plan. If there is a discrepancy of your information, you will be considered a self-pay patient until you provide information proving otherwise.

Past Due Accounts

If your account is part due, please contact the billing office at 866-557-2612, so that we can assist you with a payment plan. If your account has been referred to a collection agency or attorney, you must pay the balance in full, including any collection fees. If you require further treatment and your account is in collections, the full balance will be due, and you will be required to pay the cost of the next visit in full, prior to being seen.

Returned Checks

A fee may be required for returned checks. This amount will be applied to your account, in addition to the insufficient funds amount. Your account may be assigned “self-pay” status, requiring upfront payments following a returned check.

Referrals & Pre-Authorizations/Notifications/Certificates

Your insurance company may require a referral from another physician and/or a pre-authorization, notification, or certification. While it is your responsibility to obtain these, someone in the office will help you if necessary. Please make sure that all referrals are in our office prior to your visit. Failure to obtain these may result in a lower payment or no payment from your insurance company, and the balance will be your responsibility.


The parent(s) or guardian(s) presenting the child for treatment is responsible for full payment and will receive the billing statements. In addition, we may pursue payment from a non-custodial parent of guardian

Wake Forest, NC Location

620 Dr Calvin Jones Hwy, #212
Wake Forest, NC 27587
Phone (919) 761-5678
Fax (919) 761-5680

Monday - Friday

Raleigh, NC Location

13271 Strickland Rd. #120
Raleigh, NC 27613
Phone (919) 741-4677
Fax (919) 741-6349

Monday - Friday

Walk-in availability
Contact Heritage.

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Two Convenient Walk-In Clinics

time efficient primary & Urgent Care care

Your Time Matters. Choose Heritage.

We offer a range of services, including management of chronic disease, ongoing illness follow-up care, and if necessary, referral coordination to high value specialists. Our clinic offers same day primary care appointments and immediate walk-in availability and can provide you and your family with a range of health services, including urgent, acute, immediate, and walk in health care needs. We also provide services during early morning hours and after hours and during the weekend. To ensure you receive high quality care, our office utilizes state of the art facilities and equipment, including a large procedural room for performing procedures such as orthopedic splinting and/or wound repairs. Our clinic can also take on-site digital x-rays and work with local imaging centers to perform a wide array of diagnostic exams, including CT scans and/or ultrasound. We also perform a broad range of laboratory services for onsite and send out labs, and can perform gynecologic testing and exams, pregnancy tests, urinalysis, vaccines, rapid flu tests, and strep tests.

Advanced Primary & Urgent Care

Comprehensive Services.Choose Heritage.

We offer healthcare services for a wide range of issues, including diabetes, asthma, hypertension, and much more. For additional information about offered services, which range from health and wellness screenings, chronic disease management, and acute care management, please refer to the following, or call or visit our office.

time efficient primary & Urgent Care care

Two Convenient Locations. Visit Heritage.

At Heritage Urgent & Primary Care, your health and quality of life are important to us, and we are committed to providing you with the care you need. To ensure you receive necessary care, we offer weekend, extended, and walk in flexibility, as well as 24-hour phone coverage for established Primary Care patients. Every effort will be made to attend to walk-in Urgent Care patients within 24 hours.

If you would like to learn more about our clinic, schedule an appointment, or if you require emergency care, please refer to our office and contact information provided below. We do encourage patients to schedule appointments ahead of time if possible, and for walk-in patients to call in advance if possible.